Anjouan ALSI-524882+61 2 0590 1598
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Contact block

Stop guessing: contact Winbay Casino support correctly

Message Winbay Casino support any hour of the day or night, with 24/7 cover across chat, e-mail and phone.

Contact support now 18+ only. Bonus terms apply. Licensed and regulated.
Paid out today
262,522 A$
5,156 Players in the bay right now
Winbay Casino LLC holds licence ALSI-524882 issued by the Anjouan Offshore Finance Authority, independently audited by iTech Labs and eCOGRA.
Our average withdrawal processes in 11 minutes across 11 payment methods, with a monthly payout volume of A$138M — real money, moving fast.
Every session and transaction is protected by TLS 1.3 encryption, with dispute resolution backed by accredited ADR body QUINEL.
Pick a channel

When you want a human, pick one of these

This block settles which of the three support channels gets your question answered fastest.

Start a chat
Live chat suits a quick question you want sorted while you wait, and an agent typically picks up within 2 minutes.
Start chat
Can I e-mail you instead?
E-mail suits paperwork, screenshots and anything that needs a paper trail; write to [email protected] and expect a reply in about 2 hours.
Write to us
Direct phone support
Phone suits a tricky or urgent matter, so call +61 2 0590 1598 on AEST time and usually get through in about 2 minutes.
Call us
Local details

Check the local details before you reach out

After this block you'll know the local number, time zone, languages and who supervises Winbay Casino.

Reach us

Local phone+61 2 0590 1598
Support time zoneAEST
LanguagesEnglish, German, French, Spanish
Support e-mail[email protected]

Supervision

RegulatorAnjouan Offshore Finance Authority, ALSI-524882

Help

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

Free services outside the casino

Independent organisations listed here help with gambling problems, and they sit apart from Winbay Casino. They reach players across Australia, cost nothing, and keep every conversation private.

Gambling Help Online. Answers questions about gambling harm and connects you with local counselling and financial guidance.

Lifeline Australia. Takes calls from anyone in distress, including players who feel trapped by losses.

National Self-Exclusion Register. Blocks you from licensed gambling sites across the country under one sign-up.

See More
Winbay Casino inboxes

When you're not sure where to send it

Use this when you want your message to land in the right department first time.

Account

General support questions[email protected]
Document verification (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]
Personal data and privacy[email protected]
Business and partnerships[email protected]
Six details

A real company, not a blank page

The details below show who holds the licence before you put money in.

Company

Legal nameWinbay Casino LLC
Company number558934 (Anjouan)
Registered addressHombo Road, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority
Licence numberALSI-524882

Contact

Written contact[email protected]
Get it settled properly

When support has not fixed it yet

These four steps cover what to do when a chat or an e-mail leaves your question open.

Winbay Casino complaint log
The complaints address takes your account e-mail, the date of the problem and what you expected. Nothing else is needed to open the case.
Has support replied yet?
The e-mail you signed up with gets the reply from a real person. When that answer does not settle the matter, keep the thread and say so.
A written decision
In the same thread, ask for a senior review and quote your earlier messages. Most disputes end there, with a written decision.
Support first, regulator after
If the reply still does not fit, take the matter to the Anjouan Offshore Finance Authority, and keep every reply.
Answer times

When the chat window is open

The timings below settle how long each channel takes to answer for players in Australia.

Live chat

Chat hours24/7 support available
First chat reply2 minutes
Time zoneAEST

E-mail

Support e-mail[email protected]
E-mail reply2 hours

Phone

Support phone+61 2 0590 1598
Phone wait2 minutes
Six short answers

What you get back in plain words

Handy once you have read the channel list and still want the short version.

trustDo I need to phone anyone to get my data copied?+
No. A copy or a deletion of your personal data is arranged through [email protected], and the request is handled by the privacy team rather than the front desk. Expect a reply once your identity is confirmed against the details on file.
trustDo I need to explain myself to close my account for good?+
Reaching out is the only step needed, and it can be done through chat, e-mail or the phone line. Funds already on the balance are returned after any open wager is settled, and duplicate accounts under your name are closed as well.
trustCan I be recognised from my registered e-mail alone?+
Yes. Anything already on file is enough, such as your full name, date of birth and the e-mail address used to sign in. A password is never requested, and a genuine member of staff will not ask for it at any point.
trustWhat if my documents are still unconfirmed after a day?+
Around twenty-seven hours is typical, counted from the moment all three documents land with the verification team. Identity, address and payment method checks run in that window, and a clean file usually clears well inside it.
trustDo I need to wait until Monday morning for a reply?+
No timing worries apply, because the desk runs around the clock every day of the week. Questions arriving at three in the morning or on a public holiday reach the same team, with reply times measured in minutes.
trustWhen did the current licence start, and where is it?+
Since 2018 the casino has operated under Anjouan Offshore Finance Authority licence ALSI-524882, held by Winbay Casino LLC. The number sits on every page footer, and it is the reference to quote if a dispute reaches the regulator.

Winbay Casino needs a few details

The list below removes the worry that a quick answer will cost you time or details.
Have these readyPull these up before you write, because support never asks for your password.; Proof of identity document; Proof of address document; Payment method details; Your registered e-mail address; The details of your question

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